FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. Shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. What types of mouse traps do you sell?
We offer various types including:
- Classic snap traps
- Humane live-catch traps
- Glue boards / sticky traps
- Multi-catch / repeater traps
- Electric shock traps
6. Are your traps safe to use around children and pets?
Some traps (especially snap and electric traps) should be placed out of reach of children and pets. We recommend using covered or bait stations for added safety. Always read the product instructions carefully.
7. How effective are your mouse traps?
Our traps are chosen based on proven effectiveness. Many customers see results within a few days when used correctly with proper bait and placement.
8. What is the best bait to use?
Peanut butter, chocolate, nuts, or dried fruit work best. Avoid cheese as it dries out quickly and is less effective.
9. How do I dispose of a caught mouse?
For snap or glue traps: Wear gloves and dispose of the entire trap in a sealed plastic bag. For live traps: Release the mouse far from your home as required by local regulations.
10. Do your traps come with bait?
Some models come pre-baited or include bait samples. Most require you to add your own bait for best results.
11. Can these traps be used indoors and outdoors?
Yes. Most of our traps are suitable for both indoor and outdoor use. For outdoor use, we recommend placing them in covered stations to protect from weather.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track it in your account under “Order History”.
14. What if my order arrives damaged?
Please contact us within 48 hours with clear photos. We will arrange a replacement or refund as quickly as possible.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.